Our Commitment to You At NOBE Furniture & Interior, we take pride in the design and craftsmanship of every piece we build. We want you to feel completely confident with your order. Because furniture involves careful handling and custom fabrication, this policy explains how returns, exchanges, and damaged items are handled.
Custom Made Furniture
Most of our furniture is made specifically to order based on your chosen dimensions, fabric, wood finish, and design requirements.
Because materials, labor, and production are dedicated exclusively to your piece once work begins, custom and bespoke furniture pieces cannot be returned, refunded, or exchanged for a change of mind.
We encourage you to review all dimensions, color swatches, and design drawings carefully before confirming your order.
Ready Made and Floor Stock Items
Ready to ship pieces or standard catalog items can be exchanged within 7 days of delivery.
To qualify for an exchange, the item must be unused, in its original pristine condition, and accompanied by your original receipt or order confirmation.
Exchanges depend on stock availability. If you choose an item of higher value, you will only need to pay the difference.
Damaged or Incorrect Deliveries
We inspect every piece before it leaves our workshop. However, please inspect your furniture carefully upon delivery while our team is on site.
If you notice any transit damage, structural defect, or an incorrect item, please notify us within 24 hours of delivery.
Send clear photos or short videos of the issue via WhatsApp or email along with your order number.
Once verified, our team will inspect the item and arrange for prompt repair, replacement of the affected part, or a complete exchange at no additional delivery cost to you.
Conditions Where Returns or Exchanges Do Not Apply
Wear and tear from everyday normal use, accidental spills, stains, sunlight fading, or improper cleaning methods.
Items that were modified, altered, or repaired by unauthorized third parties.
Products damaged due to improper movement, dragging, or rough handling after successful delivery sign off.
Custom interior fit outs, false ceilings, media walls, or built in carpentry completed on site.
Delivery Costs for Returns and Exchanges
If an exchange is requested for an eligible ready made item due to customer preference, delivery and pickup charges will be covered by the customer.
If an exchange or repair is needed due to our manufacturing defect or delivery error, NOBE will handle all transport and service charges.
How to Start a Claim or Exchange To initiate a request, please reach out directly through our official WhatsApp support or via the contact form on our website with your order details. Our customer service team will guide you through the process and resolve the issue as quickly as possible.